Returns & Refunds – Hassle-Free Policy for a Confident Shopping Experience
At Jacketon, we want you to love what you ordered. If something isn’t right, we’re here to help with a simple and fair return policy designed around your satisfaction.
✅ Return Eligibility
You can return or exchange any item within 14 days of receiving your order, provided that:
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The item is unused, unwashed, and in its original condition and packaging
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The product is not a final sale, custom, or personalized item
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You have a valid proof of purchase or order number
📦 How to Start a Return
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Contact us at support@jacketon.net with your order number and reason for return.
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Our team will guide you through the process and provide a return address.
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Once we receive and inspect the returned item, we’ll process your refund or exchange.
Returns must be shipped back at your own cost unless the product was damaged or incorrect.
💸 Refund Process
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Refunds are issued to your original payment method (credit card, PayPal, etc.)
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It may take 5–10 business days to appear on your statement, depending on your bank.
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We’ll notify you via email once your refund is processed.
❌ Non-Returnable Items
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Gift cards
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Final sale items
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Personalized or customized items
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Items with visible wear or damage not caused by our team
📩 Need Help?
Email us at valientte@yahoo.com or use our Contact Form and we’ll assist you within 24 hours.
Jacketon stands behind every order. Shop confidently knowing your satisfaction is our top priority.
